Brief Description

Business Process: 3.3.2.3 CC&B Stop Premise Based Service

Process Type: Sub-Process

Parent Process: 3.3.2 CC&B Manage Service Agreement

Sibling Processes:

•	5.3.2 CC&B.Manage Fieldwork

•	3.3.3.1 CC&B.Refund Deposit

•	3.4.4.3a CC&B.Cancel Budget

•	3.4.4.3b CC&B.Expire Non-Billed Budget

•	4.2.2 CC&B.Manage Bill

•	4.3.1.1 CC&B.Manage Payments

•	3.4.1.1 CC&B.Manage Customer Contacts

•	4.3.2.1 CC&B.Manage Collection Process

•	4.3.2.2 CC&B.Manage Severance Process

•	3.3.2.1 CC&B.Start Premise Based Service

•	3.3.2.2 CC&B.Start Non-Premise Based Service

•	3.3.2.4 CC&B.Stop Non-Premise Based Service

•	3.3.6.3 CC&B.Stop Premise Based Service for Landlord-Tenant

•	5.3.2.1 CC&B.Manage Field Activities and Field Orders

•	4.1.1.1 CC&B.Manage Adjustment

This process describes the typical Stop Service processing. In the Stop Service process the relationship between the Service Provider and Customer is terminated. There is an effective end date and end read for the Service Agreement.

The request for Stop Service could be for:

•	Start Service for a new or existing customer and a Stop Service are created automatically by the system. Refer to the Sibling Process 3.3.2.1 Start Premise Based Service.

•	Customer no longer receives service from the Service Provider.